Case: New Professional Roles Necessitated by PACS

A mid-sized hospital has recently upgraded its PACS to a new version that offers enhanced security features and improved image retrieval speeds. However, shortly after the upgrade, some radiologists report difficulty accessing certain CT images, which is impacting their ability to provide timely diagnoses. The hospital's PACS Administrator and Image Service Representative must work together to resolve these issues and ensure seamless access to the imaging system.