Case: Evaluation
A mid-sized hospital recently implemented a new PACS system for their radiology department. The system was expected to streamline image retrieval and reporting processes. However, after three months, radiologists reported increased time spent on image navigation and reduced productivity. An evaluation is needed to identify the root causes and propose solutions.
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CT scan of the abdomen showing a suspected mass in the liver. The image is clear, but the radiologist reports difficulty in accessing previous scans for comparison due to system navigation issues.
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What is the first step in evaluating the new PACS system's impact on radiologist productivity?