Case: Change Management

A mid-sized hospital is transitioning from a traditional film-based radiology system to a digital PACS. The hospital's radiology department includes a team of radiologists, technicians, and administrative staff who have varying levels of familiarity with digital systems. The IT infrastructure is outdated, and the hospital has outsourced IT services. The radiology department is concerned about the impact of this transition on their workflow and patient care. The hospital administration has decided to implement a 'train the trainers' approach to facilitate the transition.